Privacy Policy
Putney Carpet Cleaners Privacy Policy
This Privacy Policy explains how Putney Carpet Cleaners collects, uses, stores, and protects personal data of customers and prospective customers in our service area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Putney Carpet Cleaners customers and individuals who enquire about or use our carpet cleaning and related services within our operating area. It covers personal data collected through telephone enquiries, in-person bookings, written correspondence, and online or digital enquiries.
Types of Personal Data We Collect
We may collect and process the following categories of personal data, depending on how you interact with us:
Identification and contact information, such as your name, address, and general contact details needed to arrange and deliver our services.
Service and booking information, such as details about your property that are necessary to perform cleaning services, appointment dates, times, and service history.
Payment-related information, which may include limited billing details necessary to process payments and maintain records for accounting and tax purposes, in line with legal requirements. We do not store full payment card details when third-party payment processors are used.
Communication records, including notes of conversations and copies of correspondence relating to quotations, bookings, complaints, or feedback.
Technical or usage information, where applicable, such as basic information relating to how you reached us online, to help understand and improve our services and communication.
Lawful Bases for Processing Personal Data
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contract: We process personal data when it is necessary to enter into or perform a contract with you. This includes arranging appointments, providing carpet cleaning and related services, and managing any follow-up work.
Legal obligation: We process some personal data to comply with legal requirements, such as maintaining records for tax, accounting, and regulatory purposes.
Legitimate interests: We process personal data for our legitimate business interests, provided your interests and fundamental rights do not override these. This includes activities such as managing our relationship with you, improving our services, ensuring the security of our operations, and handling enquiries and complaints.
Consent: In limited cases, we may rely on your consent, for example where required for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our services, including confirming bookings, attending appointments, carrying out cleaning services, and handling payments.
To communicate with you, including responding to enquiries, providing quotations, sending booking confirmations, and keeping you informed about changes to services or policies.
To manage customer relationships, including resolving issues, handling complaints, arranging revisits where necessary, and recording service history.
To meet legal and regulatory obligations, such as record-keeping and responding to lawful requests from public authorities where required.
To improve and develop our services, including reviewing customer feedback, monitoring demand within our service area, and enhancing service delivery.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The length of time we retain personal data depends on the type of information and the context in which it was collected:
Customer and service records: We typically retain basic contact and service history information for a period that allows us to respond to queries, handle potential complaints, and maintain accurate business records.
Financial and transaction records: We retain information relating to payments and invoicing for the period required by applicable tax and accounting laws.
Enquiry information: If you contact us for a quotation or enquiry but do not proceed with a booking, we may keep basic enquiry details for a limited time for internal record-keeping and to manage follow-up communications where appropriate.
When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.
Data Processors and Third-Party Recipients
We may share personal data with selected third parties who act as data processors on our behalf. These service providers are only permitted to process personal data in accordance with our instructions, for the purposes described in this Privacy Policy, and must implement appropriate security measures.
Examples of such processors and recipients may include:
Payment processing providers used to handle customer payments and refunds.
IT and systems providers who support our booking, communication, and data storage systems.
Professional advisers such as accountants or legal advisers, where necessary for business or legal reasons.
Regulatory or public authorities where we are legally required to share certain information.
We do not sell your personal data to third parties. Where any transfer of personal data involves a country outside the UK or European Economic Area, we will take steps to ensure that appropriate safeguards are in place in line with data protection law.
Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are designed to provide a level of security appropriate to the risk of processing your personal data. While we strive to protect your information, no system can be guaranteed to be completely secure, and we cannot accept responsibility for security risks that are beyond our reasonable control.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Subject to these, you may have the right to:
Access: Request confirmation of whether we process your personal data and obtain a copy of that data.
Rectification: Request correction of inaccurate personal data or completion of incomplete data.
Erasure: Request deletion of your personal data where there is no longer a valid reason for us to keep it, or where you have successfully objected to processing, subject to legal obligations that may require retention.
Restriction: Request restriction of processing of your personal data in certain circumstances, for example while we consider a request to rectify or object.
Objection: Object to processing based on our legitimate interests, where you believe your rights and interests outweigh our reasons for processing.
Portability: Request that certain personal data is provided to you or another data controller in a structured, commonly used, and machine-readable format, where the processing is based on consent or contract and carried out by automated means.
Where we process personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing before consent was withdrawn.
Marketing Communications
We may use your contact details to send you information about our services where permitted by law. You can ask us to stop sending marketing messages at any time by following any opt-out instructions provided in the communication or by contacting us using your preferred method. We will still send you essential service communications relating to existing bookings or necessary updates.
Children’s Data
Our services are directed at adults responsible for properties and premises. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can review and, if necessary, remove the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using your preferred method of communication based on the details provided by Putney Carpet Cleaners in your booking confirmation or on our official materials.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the chance to address your concerns before you approach an authority, so please consider contacting us first.
